At Milan Mumbai, we are committed to providing you with the best shopping experience for Indian ethnic wear. Please carefully read our Refund & Exchange Policy to understand the terms and conditions for returns and exchanges.
No Returns Available:
As we deal in delicate and handcrafted Indian ethnic wear, we do not offer returns on any of our products. However, your satisfaction is our priority, and we are here to assist you in case of any issues.
Exchange Policy:
Exchange is only available under the following circumstances:
- Size Issue: If you receive a product with an incorrect size, you may exchange it for the correct size.
- Product Damaged During Delivery: If the product is damaged during transit and you inform us within 48 hours of receiving the package, you may exchange the damaged item.
Exchange Procedure:
- Contact Us: To initiate the exchange process, please contact our customer support team within 48 hours of receiving the product. You can reach us at milansarees06@gmail.com.
- Shipping the Product: For the exchange to be processed, you must ship the product back to the following address:
Milan
173 Ganga Niwas,
Vithalbhai Patel Rd,
Mumbai, Maharashtra 400004
India
Exchange Conditions:
- The product must be unused, unwashed, and in its original condition with all tags and labels intact.
- We reserve the right to assess the condition of the product upon receipt before proceeding with the exchange.
- The exchange request should be made within 48 hours of receiving the product.
- In case the desired size is not available, we will provide an alternative or issue a store credit for future purchases.
Shipping Costs:
- If the exchange is due to a size issue or product damaged during delivery, Milan Mumbai will bear the shipping costs for returning the product and sending the replacement.
- If the exchange is requested for any other reason, the customer will be responsible for the shipping costs.
Refunds:
As stated earlier, we do not offer refunds. In case you are not satisfied with your purchase, we encourage you to consider an exchange or utilize store credit for future purchases.
Cancellation:
Once an order is placed, cancellations are not permitted. We request you to carefully review your order before completing the purchase.
Disclaimer:
While we strive to provide accurate product images and descriptions, there may be slight variations in color or design due to the handcrafted nature of the products. Such variations are not considered as defects and do not qualify for exchanges.
Contact Us:
If you have any questions or need assistance regarding our Refund & Exchange Policy, please do not hesitate to contact us at milansarees06@gmail.com. Our customer support team will be happy to assist you.